My partner And that i a short while ago took a trip on the Virgin Islands and returned on 3/eleven/13. Our Flight house on American Eagle flight 4891 was delayed for just take-off from St Thomas to San Juan. We were designed to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple after a two hour layover. We had been reassured in St. Thomas that we might make our connection and the plane would anticipate the connecting passengers. Once we arrived in San Juan we identified our flight experienced now taken off. In trying to take care of this we ended up scolded for visiting the wrong counter (We ended up despatched by an American Eagle employee to the American ticket counter). Amazingly while, even though we had dedicated that “faux pas,†he was ready to print a Jet Blue ticket from his American terminal! Fortunately we were eventually on our solution to our place – JFK in The big apple. Once we asked about our baggage the American agent in San Juan wasn’t sure what to tell us. He reported that they had possibly missed the flight to JFK as well but to check once we arrived there. As we predicted, our baggage did not abide by us to New York so we filed a declare and have been sent on our way back again to Lisbon, CT three hours clear of Big apple. The subsequent morning, on three/eleven/13, we identified as American Airlines about our luggage and that’s wherever the runaround commenced. We were initially advised that our luggage SHOULD have designed it to JFK that early morning but they could not tell.
On January twenty fifth I contacted American Airlines, as I looked at our reservations and observed that my Daughter experienced us touring all day, So I named to up grade our tickets to top notch as I did not wish to vacation all day in mentor. I exploit lay try to travel top notch as I am guaranteed you are able to review but I am seeking to save my Miles as we've been setting up a considerable family/graduation vacation to Hawaii.
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The leading Web-site address for American Airways is . You can ebook flights and seek for holiday vacation packages along with other travel requirements on the site. You can even accessibility your American Airways account and contact consumer service.
Had an on-line reservation set to go and when endeavoring to submit it told me to begin above – I referred to as a consultant straight away and reported they might see the worth I had been quoted but when refreshed when up $a hundred and twenty – Challenging to believe that they would not stand by what they may see on the internet – I wound up needing to shell out the extra $a hundred and twenty since I needed People precise flights – all over again not easy to imagine they might not stand beside the net cost – quite pricey
I happen to be an AA client for more than twenty five decades. Your service is now disappointing to mention the least. It's in all regions of service from check in to , tavel to baggage managing.
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I referred to as am. air on 3/25/16 to request if on the return inter-nationwide flight if I could shell out the night time with the airplane adjust metropolis, (wherever we very first enter the United states just before going on to complete the flight home), to relaxation, and pick the struggle up the following day Using the exact ticket to fly home. I’ve finished this just before coming residence from Europe with out a problem. I also described which i was purchasing the tickets with my visa factors.
American Airways Purchaser service hotline is easily obtainable and customer friendly. However, You should wait around about two minutes to speak with a client service consultant. You have to listen to a lengthy speech concerning recent updates.
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On 7/19/2013 I flew through American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Worthy of airport. I'd the worst practical experience I've at any time experienced While using the American Airways Associates there and Once i named consumer service they were being no help possibly. Initially, one within your Associates despatched us to the incorrect gate; I needed to ask a consultant where our flight can be departing from since a gate number wasn't on my boarding go. We went towards the gate instructed and ended up sent to the wrong gate, given that we have been at the incorrect gate we did not hear our departing flight details leading to us to skip our flight. We went for the counter requesting a standing of our flight simply because we had heard nothing, a single AA attendant at the station wasn't ready to seem anything at all up mainly because she was typing or carrying out another thing. I explained to her that it had been essential for the reason that we could miss out on our flight. She didn’t treatment. Though there was an extended line of individuals waiting around to speak with the only AA rep out there. I waited in line for so long as I could, I then saw an AA representative going for walks by and I finished her for help, she stated there was practically nothing she could do and sent us to a different AA desk. We went to that desk and we have More Info been informed our airplane was proper there outdoors on the point of get off Which they'd not let's around the aircraft since should they called the AA Associates within the plane and question them to look ahead to us it can make everybody mad?
Ps I also mailed a grievance to AA via their wed internet site and made an effort to take care of this challenge and I never bought a reaction. Just Yet another fictitious game delivered you by American
I a short while ago experienced a flight cancelled by American Airways and stood in a line for forty five minutes to obtain rebooked on One more flight. I was shocked to determine the gate agents did not have a view into the accessible USAIR flights.